Engagement
From first call to a plan your managers can staff
Consulting for hospitality works best when stages are visible. Here is how Site Orchard Hub Consulting typically runs an engagement in Thailand.
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Discovery call
We confirm property type, peak weeks, outlets in scope, and whether you need an audit, workshop, mystery visit, or recovery plan. You leave with a rough fee band and calendar options.
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Written scope
A short proposal names deliverables, on-site days, travel assumptions, deposit, and what stays outside the fee. Dates are held once the deposit clears.
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On-property work
Advisors observe guest-facing moments, speak with shift leads, and gather notes without interrupting service more than needed. Mystery visits follow a covert brief instead.
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Findings and workshop
You receive a written brief with ranked recommendations. Leadership joins a working session to assign owners and timing before the next festival or high season.
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Handoff
Cue cards, playbooks, or scorecards are left with the people who will use them. Optional follow-up visits are quoted separately.
Ready to map a date?
Start with the Guest Experience Audit if you need a full reading of the property, or choose a focused workshop or mystery visit when you already know the pressure point.