Guest Experience Audit · Flagship
An on-site review of arrival, stay, dining, and departure moments for hotels and service venues across Thailand.
From ฿85,000 per property engagement
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Work we take on with hospitality teams
Each engagement is scoped to a property type, season, and guest profile. Choose a consultation below or write to us with your constraints.
Hospitality Service Workshops
Hands-on sessions for front-of-house teams on greeting, recovery language, and consistent guest care.
From ฿28,000 per half-day session (up to 16 participants)
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Mystery Guest Reviews
Confidential stays or visits that document service quality from a guest’s point of view.
From ฿18,000 per day visit; overnight stays quoted separately
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Service Recovery Planning
Practical playbooks for handling complaints, compensation, and follow-up that protect guest trust.
From ฿45,000 per engagement
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