Consultation
Mystery Guest Reviews
Confidential stays or visits that document service quality from a guest’s point of view.
Who it is for
Operators who need an unfiltered view between formal audits
What you leave with
A dated report with scores, notes, and photos of service moments
Included
- Briefed reviewer matching your guest profile
- Structured scorecard across agreed touchpoints
- Narrative summary and photo evidence
- Optional comparison across two outlets
Outside this scope
- Public review posting
- Staff disciplinary recommendations
How we work
- Agree visit brief and scoring weights
- Conduct visit without staff notification
- Deliver report and optional debrief call
Preparation
Confirm booking channels to use and any areas off-limits for photography.
Constraints
Reviewers need a genuine booking path; comps may reduce realism.